JIRA Quick User Guide

Contents

To post a new Jira ticket

Access https://newsupport.travelfusion.com/ and login using the username and password provided to you via email.
Click “Create Issue” from the top navigation bar.
Create Issue screen will pop out (you should see Project, Issue Type, Summary, Component/s, Priority, Description, Attachment).

Issue type: You can choose between “bug”, “configuration”, “operational request” and “new feature” according to your type of request.

Summary: Short, easily recognizable title for the bug. Supplier name and/or stage of the error help to identify the issue.

Component/s: You can select between “IBE”, “Tfpay”, “API” and “luggage”, or leave it blank.

Priority: When you select priority here:

Please follow the table of priorities below:

Priorities on Jira can also be edited after creation, in case of priority changes.

Description: A detailed description of the issue.

Attachment: Browse your own computer for any files, screenshots, XML log files, etc. to upload with this bug.

When finished inputting the issue details then click Create.

To view all posted bugs:

Access https://newsupport.travelfusion.com/ and login using the username and password provided to you.
Click Issues from the top navigation bar and select “Search for issue”.
Which you can then filter by Type, Status, More (Components, Created date, etc) from the top.
You can see the list of bugs on your left where you can filter by clicking “Order by” from above too.

We have introduced 3 new ticket statuses to provide more visibility on the workflow we are following in Travelfusion:

Waiting for Customer (When our team needs some further clarification from you to continue their investigating/reviewing/working on the ticket).

Please click on the button “customer replied” once you have responded:

Awaiting deployment (When a fix is waiting for the next cycle released to be deployed )
Waiting for supplier (when we are awaiting a response from a third party in order for our team to be able to resolve the issue)

Access https://support.travelfusion.com/ and login using the username and password provided to you
Browse the project for the particular bug you want to close, or access the bug directly.
Click "Close Issue" button from top.
You can Reopen the issue which has been closed earlier by clicking above “Reopen Issue” button from the top.