The Travelfusion Reports Portal allows you to manage supplier content, view previous and existing bookings made through your account, along with a number of other features that will be detailed below.
Login information for the reports portal will be provided in the initial welcome pack, once you have signed the necessary agreements and our team has registered an account for you.
These login details will only be for accessing the reports portal.
Logging in / Dashboard
Upon logging in to the reports portal, you will be greeted with your initial dashboard and a navigation pane along the left side, shown below.
If you need to reset your password for any reason, you can do so here, or by clicking "Forgot your password?" on the login page.
Under the administration section, you are able to view your current branches and branch information, such as if real bookings are enabled, if tfPrepay is enabled, the current IP whitelisting active on the branch along with numerous other pieces of relevant information.
Now you can select which suppliers you wish to activate or deactivate. In order to do so, you will have to tick (activation) or un-tick (deactivation) the box next to the supplier’s name and click the ‘Save’ button at the bottom of the page.
If you have selected the main branch you can tick the box Apply to mainbranch and all sub-branches at the bottom of the page and your request will be applied to all sub-branches
Important note: there may be a delay for any changes to take effect. Please contact Travelfusion's 24/7 Operations team if this change is needed urgently.
Please note that some suppliers, such as NDC suppliers, may take additional steps with our accounts team to activate.
API Password Change
Located at the bottom of the Branch Administration page described above, you will be able to see the associated user(s), and each user will have a "Change Password" node. Here, you will be able to change the password for your API user.
Note: Changing this password will require you to update your password in your application.
Next on the navigation pane is the reports page. Here, you will be able to select from the type of report you wish to run, shown in the same place as the navigation pane. See the below links for more information.
You are also able to access your branch's Booking List, which will run a report and give you a clear overview of all the bookings that have occurred on your branch, along with all of their statuses.
A more detailed guide of the Booking List is located on the Booking Details Reports Guide.
How to Contact Travelfusion
Travelfusion provides operational and technical support by suitably trained and experienced staff to all of its ‘Search and Book’ customers. This support is further enhanced by a dedicated accounts management team who advise on the optimisation of the supplier content delivered through Travelfusion’s powerful XML API.
This page contains a number of useful details for various communication channels with Travelfusion, depending on the specific issue, severity and urgency.